News & Service Updates

What is the policy regarding service animals and pets on Pegasus?
/ 8.18.22

What is the policy regarding service animals and pets on Pegasus?

As per part 37.167(d) of the US Title Code 49 subsection g, service animals are allowed onboard Pegasus vans, with the understanding that passengers must always disclose the presence of a service animal to the operator, prior to boarding the bus. Failure to disclose this information may be grounds for removal from the coach. Pets are not permitted on any Pegasus van.

Emotional support animals and emotional therapy dogs will only be allowed on Pegasus vans if they are contained within a pet carrier for the entire duration of the trip. The animal may not be removed from the carrier while it is on the coach. The carrier must fit under the seat in front of the passenger, or must fit in the passenger’s lap. The carrier may not be placed on the adjacent seat or be placed in a way that might block the aisle of the coach.

If an emotional support animal is not contained within a carrier, as described, it will not be allowed on the bus. Animals will not be stowed in luggage areas under any circumstances.

An operator will be given the ability to remove or exclude the boarding of an animal if it is a direct threat to the health or safety of others, if it is not housebroken, or if it is not controllable by the handler. Any animals classified as reptiles, rodents, or arachnids, are expressly prohibited from boarding Pegasus vans under any and all circumstances.