Frequently asked questions
Bustang Fact Sheet
Bustang Interregional Express Bus Service
The Colorado Department of Transportation’s Interregional Express (IX) bus service connects commuters along the I-25 Front Range and I-70 Mountain Corridors. By linking major local transit systems together, the Bustang service responds to demand from the traveling public to have a reliable transit alternative along the highest traveled corridors in the state.
View FAQs below for information on North, South, and West Line service. Bustang Outrider is separately operated. Please refer to the individual route operators for questions by contacting them directly.
Frequently asked questions
Who Runs Bustang Service?
Bustang is managed by the Colorado Department of Transportation (CDOT), an agency of the State of Colorado. CDOT has contracted with Ace Express Coaches to run Bustang’s North, South, and West Line service. Bustang Outrider is separately operated through contracts with Pueblo SRDA, Alpine Express, and SUCAP. Please contact the Outrider operators directly with questions about their operating policies.
How Many Buses Are In Operation?
The Bustang service has 19 over-the-road coaches in rotation on each route. Each coach has a 51-passenger capacity, and comes equipped with restrooms, bike racks, free WiFi, 110v outlets, USB outlets, and are wheelchair accessible.
Who Should I Contact If I Want To Be A Bustang Driver?
Bustang drivers are hired by individual operating companies for each route. Please view our careers page.
What amenities are provided on the Bustang buses?
Each Bustang coach is equipped with a restroom, bike racks, free WiFi, power outlets and USB ports. There is also a wheelchair lift and two wheelchair securement areas on each coach (ADA guide available here). Please be advised that our WiFi system is dependent on local cellular signals. In areas with poor cellular service, WiFi may be intermittent or nonexistent. If you are having difficulty with WiFi, please submit information here.
You may bring food and non-alcoholic beverages on the bustang buses. We do respectfully request that you avoid eating soups and other foods with sauces that may spill on the seats. We recommend using non-spill beverage containers as well. Please make sure to throw your trash away when exiting the bus.
Although food/beverages are allowed on Bustang, no alcoholic beverages or drug-containing foods/beverages (i.e. Edibles) may be consumed while on board a Bustang bus. Smoking and vaping of any kind are not allowed on Bustang, and passengers caught “hot-boxing” the restroom will be removed from the bus. Any passengers with drug paraphernalia in plain sight will also be asked to exit the bus. We will not search your belongings, but do ask that you are respectful of these policies as we are a federally insured motor carrier and follow federal regulations.
Can I bring luggage on Bustang?
Up to two small, personal items may be brought on the bus and stored in overhead bins, or underneath the seat in front of you. Personal items may not occupy the seat next to you. Larger pieces of luggage may be stored in the stowage compartments under the bus. You may bring up to 3 pieces of luggage to stow underneath the bus. Bicycles, skis, or snowboards each count as one piece of luggage. The driver will open the compartments for you, but it is your responsibility to load and unload all of your luggage. Please keep in mind that we cannot transport bags/boxes without passengers present because we are not a freight, delivery, or courier service. State laws prohibit this type of transport without proper licensing. Kindly refer to the appropriate agencies if you need this type of service.
*Bustang/Ace Express Coaches/CDOT will not be liable for any lost luggage items. You are responsible for your own luggage.
Where can I buy tickets?
Single trip tickets will be sold on all buses. Passengers are able to pay their fare when boarding the bus using cash only (no bills larger than $20). Passengers without exact change will be issued a fare credit to be used on Bustang fare only. No change will be dispensed for onboard fare purchases. Advance tickets and seat reservations can be purchased on this website on the Fares & Tickets page. If you cannot make your trip, you must call to change your ticket within 30 days of your original travel date.
Can I reserve a seat in advance?
Due to distancing measures and reduced capacity implemented during the pandemic, reserved seating is temporarily available on Bustang’s North, South, and West lines. Please visit the Fares & Tickets page to access ticket reservations. You may reserve a seat and purchase with a credit/debit card, or you may reserve a seat and opt to pay in cash when boarding. Please provide exact cash if paying when boarding. If you do not have exact cash, you will be issued a change card which provides credit for a future cash ticket purchase. Drivers do not have change. Cash walk-up purchases without a reservation are still accepted.
Can I cancel my trip after ticket purchase?
Cancellations for refund will not be accepted for Bustang service. If you have reserved a seat in advance, you may change the ticket on your own up to your date of travel (link available in email confirmation). If you have missed your trip for a past date, you must call Customer Service within 30 days of your travel date to change your ticket. (800)900-3011.
How do I download the Bustang mobile app? What kind of services/information will it provide?
*The Bustang mobile app is temporarily suspended due to capacity restrictions implemented as a precaution during the pandemic.*
The Bustang mobile app is available for download in at the Apple App store for iPhone devices and in the Google Play store for Android devices. This app provides schedule and fare information, and allows for in-app ticket purchases.
For information on Snowstang, RamsRoute, or Bustang to Broncos, please refer to those website pages.
Fare & ticketing policies
Policies available to view on fares & tickets page.
Can I transfer to Bustang service from my existing bus service provider?
There will be options to connect from select park-and-rides with the following transit partner agencies: Roaring Fork Transit Authority (RFTA), Eagle County Transit (ECO), Vail Transportation, Summit Stage,Mountain Metro, Transfort and RTD. Amtrak and Greyhound connections can also be made. Separate fare purchases must be made for these transit providers and for Bustang service.
Can I use Bustang for travel within my metro area?
Passengers who are traveling within the Denver metro area, Colorado Springs metro area, or the Fort Collins metro area will not be accepted. Bustang service is intended for intercity travel between major regional centers. Please utilize your local transit provider for travel within your metro area.
Are Bustang buses accessible?
All Bustang buses are equipped with wheelchair lifts. The wheelchair lift maximum weight capacity is 600 lbs. If the combined weight of a passenger and their mobility devices exceeds 600 lbs, we will not be able to utilize the lift for safety reasons.
Does Bustang go to Denver International Airport (DIA)?
No, we do not provide service to DIA. You can connect to RTD’s A-line train at Denver Union Station. For more information, please go to: http://www.rtd-denver.com/a-line.shtml
I will be traveling with infants/small children. Are the seats equipped to handle car seats? Is there storage available on the bus for strollers?
The seats will have seatbelts that allow for car seats to be strapped in. There are also storage bins on the outside of bus that provide room for strollers and other necessary equipment to be stored.
Can my child travel alone on Bustang?
Any children under the age of 16 will not be allowed to travel alone. All children 15 years and under must be accompanied by an adult 18 years of age or older. This is for the safety of your child.
What if I missed the bus or my connection after hours? Will there be a guaranteed ride home?
CDOT/bustang does not provide a guaranteed ride home. There are local transit partners who provide a guaranteed ride home (may be a cost associated) in northern colorado and in the Denver metro area. Currently there is not a guaranteed ride home in the pikes peak region.
There might be times that essential services travelers might need assistance going to hospitals in Denver. How will that work?
CDOT is working with the Denver Regional Mobility and Access council (DRMAC) for guidance and assistance to enable passengers to get to their destination.
I left something behind on my Bustang bus. How can I retrieve it?
For lost item inquiries, please call our customer service line at (800)900-3011. Please provide the customer service representative with as much detail as possible about your lost item so that we can effectively identify your belongings. All items are kept for 30 days and electronics are kept 90 days. We do not send items with drivers, so you must come and retrieve your item from our ace express coaches office in golden: 14000 w 44th ave, golden, co 80403. Proper identification should be presented for pick-up. If you are unable to come to our golden office to retrieve your items, you may send us a postage-paid and addressed package so that we may mail the item to you.
Policy regarding service animals and pets
Pets are not allowed on bustang buses.
Service animals are allowed on bustang buses. Emotional support animals are not service animals, but are allowed on bustang buses on a limited basis, as defined below. Passengers must always disclose the presence of a service animal or emotional support animal to the driver, prior to boarding the bus. Failure to disclose this information may be grounds for removal from the bus.
Per part 37.167 (d) of the us code title 49 subpart g, public transit providers are required to allow service animals to accompany their handlers onto the transit vehicle, in this case the bustang buses:
(d) the entity shall permit service animals to accompany individuals with disabilities in vehicles and facilities.
Part 37.3 deﬁnes a service animal as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.”
Emotional support animals and therapy dogs will only be allowed on bustang buses if they are contained within a pet carrier for the entire duration of the trip. The animal may not be removed from the carrier while it is on the bus. This carrier must fit under the seat in front of the passenger, or on the passenger’s lap. The carrier may not be placed on an adjacent seat, nor can it impede the space of an adjacent seat or the aisle. In order for a carrier to fit underneath the seat, it must not exceed the following dimensions: 16”x14”x10”. If an emotional support animal is not contained within a carrier, as described, it will not be allowed on the bus. Animals will not be stowed underneath the bus under any circumstances.
The operator can remove or exclude the animal:
• if a direct threat to the health or safety of others
• if not housebroken
• if out of control and individual/handler does not take effective action
Control = have harness, leash, or other tether. Be under voice control, signal or other means when handler is unable because of a disability to use tether, or the tether’s use would interfere with the animal’s safe, effective performance.
Any animals classified as reptiles, rodents, or arachnids are expressly prohibited from boarding bustang buses, under any and all circumstances.
Is there a fare charged for someone accompanying an individual with a disability?
Fare guidance for companions and personal care attendants is under the us code title 49 subpart f paratransit section, part 37.129, even though bustang is not a paratransit service. Companions are charged the same fare as the passenger with a disability they are accompanying. Personal care attendants ride free. Please contact us regarding providing us with personal care attendant qualifying information.
As per part 37.123 of the us code title 49, to prevent potential abuse, the rule provides that a companion (e.g., friend or family member) does not count as a personal care attendant unless the eligible individual regularly makes use of a personal care attendant and the companion is actually acting in that capacity. As noted under §37.125, a provider may require that, as part of the initial eligibility certiﬁ cation process, an individual indicate whether he or she travels with a personal care attendant. If someone does not indicate the use of an attendant, then any individual accompanying him or her would be regarded simply as a companion.
Will the driver announce stops in advance, and will there be simultaneous visual signage/notifi cation?
Each bus will eventually have automated stop notifications, which will include both audio announcements and an led screen displaying the name of the next stop/station. Until that feature becomes available the driver will announce all stops.
Is medical equipment allowed on buses for individuals with disabilities?
Per part 37.167 (h) of the us code title 49, respirators or portable oxygen equipment is permitted: (h) the entity shall not prohibit an individual with a disability from traveling with a respirator or portable oxygen supply, consistent with applicable department of transportation rules on the transportation of hazardous materials (49 cfr subtitle b, chapter 1, subchapter c).
Why does the bustang service not provide a comparable complementary paratransit service?
Per part 37.121 (c) of the us code title 49, requirements for complementary paratransit do not apply since the bustang service is a commuter bus service.
Drivers reserve the right to detour in order to go to an emergency or law enforcement facility when conditions warrant. Drivers may also detour due to road conditions.
Does Bustang provide service on holidays?
Due to reduced schedules during the pandemic, Bustang is NOT operating on weekends or on the following Holidays:
• New year’s day
• Memorial day
• Independence day/4th of july
• Labor day
• Thanksgiving day
• Christmas day
We will provide regular service on all other holidays, unless otherwise announced.
For questions about Bustang Outrider service dates, please contact the Outrider operators here.